Here at Go Plant Fleet Services our Vision is “To be the UK market leading ‘go to’ specialist fleet provider for a safe, reliable and professional service”.

IT Service Desk Analyst

IT Service Desk Analyst – 1st Line Support

The Role:

Reporting to the IT Service Delivery Manager you will be one of the main points of contact for 1st line IT related issues across our head office and various sites within the UK ensuing that technology is used, managed and supported in accordance with departmental policies and procedures.

The Person:

Location:  Head Office, Franks Road, Bardon Hill, Coalville, Leicestershire

You will be able to demonstrate an ability to communicate effectively at all levels of the business, whilst prioritising workloads in line with the business needs, be a motivated team player with good interpersonal and organisational skills. Take an analytical approach to problem solving with a determination to seek solutions to technical issues, have good attention to detail and the ability to follow departmental processes.

Essential Skills:

  • Previous experience in professional IT support role
  • Microsoft Windows 10
  • Office365
  • Exchange 365
  • Windows Server 2012/2016
  • VMWare
  • Citrix XenApp
  • Active Directory
  • Anti-Virus/Anti-Spam Software

Desirable Skills:

  • Manage Engine Service Desk
  • Manage Engine MDM Software
  • Android/Apple IOS support
  • Jaama Key2 Fleet Management Software
  • ITIL Foundation V3

To view a copy of the full role description please click here.

Please e-mail your CV and a covering letter setting out how you meet the role profile criteria and what you can bring to the role.

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Trust

We believe nothing is more important than our reputation and acting with the highest levels of trust is fundamental to who we are.

Together matters

Together we get things done. We share our skills, knowledge, experience and learn from each other.

Wowness

To WOW you must do something that's above and beyond expected, that has an emotional impact on the receiver. We expect our exceptional people to deliver WOW through service.

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We care about our people. Workplace safety is at the heart of everything we do.